Shipping policy

At QB & Co., we take pride in carefully preparing and packaging every order. Our goal is to ensure your handcrafted bath and body products arrive safely and ready for you to enjoy.

Order Processing

Because many of our products are handcrafted in small batches, please allow 3–5 business days for order processing before shipment. Processing times may be longer during holidays, special promotions, new collection launches, or periods of high order volume.

Business days exclude weekends and major U.S. holidays.

Shipping & Delivery

We currently offer shipping within the United States.

  • Standard Shipping: Estimated 3–7 business days after shipment.

  • Shipping rates are calculated at checkout.

  • Tracking information will be provided by email once your order ships.

Delivery estimates are not guaranteed and may vary based on the shipping carrier, weather conditions, and other circumstances beyond our control.

Warm Weather Shipping

Our whipped body butters and other temperature-sensitive products may soften or melt during transit, particularly during warmer months.

While we take care when packaging your order, we cannot guarantee that products will remain unaffected by extreme temperatures during shipping.

If your body butter arrives softened, place it in a cool area or refrigerator until it firms up. Changes in texture may occur, but softening alone does not necessarily affect product quality.

Incorrect Shipping Addresses

Please double-check your shipping information before completing your purchase. QB & Co. is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once your order has shipped, delivery is handled by the shipping carrier. If your package is delayed, missing, or marked as delivered but cannot be located, please contact us so we can help review the situation.

Lost or damaged shipment claims will be evaluated individually in accordance with applicable policies and consumer protection laws.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photographs of the product and packaging. We will review the issue and work toward an appropriate resolution.

Contact Us

For shipping questions or assistance with your order, please visit qb-co.com.

Thank you for supporting QB & Co. We appreciate every order and look forward to bringing a little luxury to your everyday self-care routine.