QB & Co. Return & Refund Policy

At QB & Co. (Quintessence & Bliss), every product is thoughtfully handcrafted with care. Your satisfaction is important to us, and we want you to feel confident shopping with us.

Returns & Exchanges

Due to the personal nature of our bath, body, and skincare products, all sales are final. For hygiene and safety reasons, we do not accept returns or exchanges on body crèmes, body butters, soaps, scrubs, body oils, or other personal care products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.

We will review your concern and, when appropriate, offer a replacement, store credit, or refund.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Because our products are handcrafted, cancellation requests must be submitted before an order has been processed or shipped. Once an order has shipped, it cannot be canceled.

Contact Us

For questions or concerns regarding your order, please contact QB & Co. through our website at qb-co.com.

We appreciate your support of our small business and thank you for choosing QB & Co. for your self-care essentials.

This policy does not limit any rights provided by applicable consumer protection laws.