Return Policy

QB & Co. Skincare: Strict No-Return Policy

Due to the intimate and highly personal nature of skincare products, and for the guaranteed health and safety of all our customers, all sales from QB & Co. Skincare are final.

We maintain a strict No Returns and No Exchanges policy on all products once an order has been shipped. This ensures that every product you receive from us is guaranteed to be fresh, untampered, and handled exclusively by our facility.

1. All Sales Are Final

We cannot accept returns or process exchanges for reasons including, but not limited to:

  • Change of mind or ordering the wrong product.

  • Dislike of the product scent, texture, or performance.

  • Products purchased from an unauthorized third-party retailer.

2.  Allergic Reactions and Sensitivities

We are unable to accept returns or provide refunds for adverse skin conditions, sensitivities, or allergic reactions resulting from the use of our products.

  • Customer Responsibility: All ingredients are listed clearly on our product pages and packaging. It is the customer's responsibility to review these lists for known allergens or sensitivities before purchase.

  • Patch Testing: We highly recommend performing a patch test on a small area of skin (such as the inner elbow) 24 hours prior to full application of any new product. If irritation occurs, discontinue use immediately.

3.  Exceptions for Damage, Defect, or Error (Replacements Only)

We stand by the quality of our fulfillment process. If you receive a product that is damaged, defective, or incorrect due to our error, we will issue a replacement under the following mandatory conditions:

  1. Time Limit: You must contact our Customer Care team within 48 hours of the delivery date, as confirmed by shipping tracking.

  2. Required Evidence: You must provide clear, high-resolution photographs that show:

    • The issue itself (e.g., the visible damage, the faulty component, or the incorrect product received).

    • The original shipping box and interior packaging materials.

  3. Resolution: If your claim is approved after review of the required evidence, we will ship a complimentary replacement of the exact same product. We do not offer refunds for damage or defect unless the item is permanently out of stock. Do not send the item back unless explicitly instructed by our Customer Care team.

4.  How to Report an Issue

To report an issue that qualifies for an exception:

  1. Email our Customer Care team at contact@qb-co.com.

  2. Include your Order Number and a detailed explanation of the issue.

  3. Attach all required photographs as outlined in Section 3.

 

5. Order Cancellation Policy

Order cancellation requests must be received within 8 hours of placing the original order. Once an order enters the shipping preparation process, it cannot be canceled or modified.